01332 340 211

Firm Values

You can trust the values of our solicitors

No matter whether you are looking for legal advice to help your business,  or to solve a personal problem, you will want the highest quality service given by solicitors with strong values.

After all, you are paying for advice from qualified and experienced legal professionals.

So you will be pleased to know that we put you, our clients, at the centre of all that we do to ensure that we give you a high-quality legal service.

Our 170 lawyers and support staff use their expertise for one mission; providing our clients with clear advice that helps them achieve their desired goals as effectively as possible. This is something we have been doing for over a century.

Here is some proof to show you how we treat our clients:

  • A research agency ran an investigation on clients from every department we have. Their research was to find out how many of our clients would recommend us to their friends and business colleagues. Apparently, this is the ultimate test of satisfaction.

Our results were given to us as a Net Promoter Score of 71. To put this number into perspective, First Direct Bank, regarded as the country’s best performing bank, had a Net Promoter score of 41 at the time of the research.

And our score was the highest ever found by the research agency.

Although flattered by this research, we did not think that it was enough. So to test the way we give you legal services even further, we voluntarily applied for a range of the world’s leading quality marks including:

  • Quality Management Systems: ISO 9001
  • Environmental Management: ISO 14001
  • Information Security: ISO 27001

You can be assured that your personal information will be kept as safe as possible – which is vitally important in today’s digital world. In addition to our ISO accreditations, we also have the Investors in People accreditation.

And last but not least, we will do all that we can to reduce our impact on the environment we all live in.

Want more information about our solicitors?

For further information about our quality marks or for marketing information, please contact our Marketing team on 01332 340 211.


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If you have received a letter from our Debt Recovery team, please refer to the contact details provided in the letter to ensure your enquiry is dealt with promptly by the correct member of our team.

For all other enquiries, please complete the form below.

Derby Head Office:
St. Michael’s Court
St. Michael’s Lane
Tel: 01332 340 211
Fax: 01332 207 601
DX: 729320 Derby 24
SRA number: 509657

54, St. John Street
Tel: 01335 342 208
Fax: 01335 342 010
DX: 26834 Ashbourne
SRA number: 511804

Opening Times:
Our offices are open Monday to
Friday between 08:00 & 18:00

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