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One of your sales team told me to ignore the renewals clause

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Debt Recovery News

How bold statements like this could contribute to your bad debts

Have your debtors ever feedback that your sales reps have made false promises? Maybe they feel as though your marketing material has mismanaged their expectations of your products or services.

I’m sure that your Credit control team will be all too familiar with responses such as:

“I’m not paying because your sales rep told me to ignore the renewal clause in the contract”

Or maybe

“I was informed that the product I bought would be with me in less than two weeks, it took months. Why should I pay now?”

Sometimes, these responses are simply excuses to avoid or delay payment. However, sometimes your customer may have a point. Perhaps your sales team has made a claim which you know to be untruthful.

If any of these statements ring true, then download our useful guide to ‘misrepresentation’, and how to avoid it impacting your DSO, and costing you money.

If you need any help with your misrepresentation, debt collection, enforcement or litigation, please contact me and I will gladly help you.

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Derby Head Office:
St. Michael’s Court
St. Michael’s Lane
Tel: 01332 340 211
Fax: 01332 207 601
DX: 729320 Derby 24

54, St. John Street
Tel: 01335 342 208
Fax: 01335 342 010
DX: 26834 Ashbourne

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