We provide the complete commercial debt recovery service; from outsourced early arrears collections through to expert litigation, all handled in-house by a multi-award-winning law firm.
We provide the complete commercial debt recovery service; from outsourced early arrears collections through to expert litigation, all handled in-house by a multi-award-winning law firm.
We provide the complete commercial debt recovery service; from outsourced early arrears collections through to expert litigation, all handled in-house by a multi-award-winning law firm.
People
Shona Houghton has extensive experience in debt collection and recovery services, employing a methodical approach and exceptional organisational skills, ensuring efficient and effective service delivery, maintaining high success rates in debt recovery.
Her client base spans various sectors including education, healthcare, central government, asset-based lending, claims management, financial services, property services, commercial businesses, SMEs, and private individuals. Her ability to build long-lasting relationships and attract new clients through recommendations reflects her commitment to achieving optimal outcomes.
Known for her diligence, thoroughness, and approachable nature, Shona makes clients feel at ease when seeking guidance on day-to-day matters. Her additional understanding of credit control and litigation enables her to empathise with debt collection challenges and consider alternative recovery methods when necessary.
People
Shona has a wealth of experience advising banks and financial institutions on recovering unpaid invoices. She has worked extensively with SMEs, directors, and shareholders across various sectors, handling a wide range of debt recovery matters and defending debt claims. Her work with private clients includes recovering money owed within families, personal loans, and loans from third parties, as well as defending debt claim proceedings.
In her previous role at Francis Wilks & Jones, Shona supported several asset-based finance companies with unpaid invoice recovery. She assisted a family law firm in recovering unpaid solicitors’ fees and managed volume debt recovery for a claims management company regarding unpaid commission fees. Shona has also recovered unpaid property maintenance and service charges from tenants and leaseholders on behalf of various landlords, as well as unpaid tuition fees from both domestic and international debtors for private educational institutions.
Additionally, she has helped a designer eyewear supplier recover unpaid invoices for delivered goods, assisted a farm feed producer with invoice recovery, and supported a company in reclaiming overpaid salaries from former employees.
Expertise
Testimonial
“We selected Flint Bishop because of their extensive experience of recovering ‘live’ energy debt. They were able to quickly provide a tailored legal strategy and fair and transparent commercials, which allowed us to move forward with confidence. The results to date have been extremely successful and delivered over and above our revenue targets. The team interfaces directly with our CRM system which has assisted the query management process and helped to drive positive ROI. The overall support and continuous improvements from Flint Bishop are hallmarks of the relationship to date.”
Head of Debt & Commercial
“Flint Bishop has been a pivotal part of our debt strategy process. The knowledge and experience of their agents is second-to-none and their legal acumen gives me great confidence in the pre-legal and litigation process. Within just a few months their entire organisation has displayed a flexibility of approach and focus on results that ensures we are in a great position to build a successful, enduring relationship into the future.”
Credit Risk Manager
“Flint Bishop has proved to be a valuable part of our Credit Control process and their debt recovery results and returns have surpassed expectations. However, the results and returns are only a part of it, the relationship that has been built between our internal Litigation team and Flint Bishop is as solid as any I have seen between a client and external supplier.”
Credit Manager
“We find Flint Bishop to be head and shoulders above the rest.”
“What I think Flint Bishop does well is they understand the importance of the work to the client, they make it a genuine priority to them and they then use their core business strength to deliver that.”
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