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We provide the complete commercial debt recovery service; from outsourced early arrears collections through to expert litigation, all handled in-house by a multi-award winning law firm.

Visit our debt recovery website

The Call Collections Agent will be responsible for conducting volume collections calls on behalf of the Debt Recovery team.

The role focuses largely on liaising with external debtors on behalf of the firm’s clients to ensure any outstanding monies are paid in a timely manner. The individual will be responsible for conducting initial calls to and receiving calls from external debtors on behalf of the firm’s clients and will work closely with the relevant case handler who has overall responsibility of the matter.

This role reports to the Debt Recovery Team Leader(s) and Managers on a day-to-day basis. Overall reporting is to the Chief Executive.

Key responsibilities:

  • Conducting volume calls on behalf of the Debt Recovery team.
  • Send out reminder letters/statements on a timely basis in accordance with the relevant SLAs.
  • Actively chase debtors directly to ensure timely and effective collection of outstanding debts.
  • Ensure all communication/documentation sent out is clear and accurate and in accordance with the relevant SLAs.
  • Negotiate repayment terms when necessary.
  • Liaising with the relevant case handler to provide updates, and where required, transfer the matter to the relevant team member for further action following a dispute or lack of payment.
  • Maintaining a database that is up to date with current contacts and latest balances.
  • Ensure any payment plans are communicated to the relevant parties and monies are allocated promptly.
  • Produce weekly collections updates for the Debt Recovery Managers.
  • Assist with the caseload of other fee earners where necessary.
  • Meet the calls targets set by the Debt Recovery Managers and/or Team Leaders.
  • Ensure personal financial targets are met.
  • Fully utilize technology within the department to be as efficient as possible and improve recoveries.
  • Take personal responsibility to continually upskill your drafting skills, research tactics and commercial awareness.

You will:

  • Have excellent telephone handling skills.
  • Have previous experience in volume call handling.
  • Preferably have previous experience in cash collection/debt recovery.
  • Be able to work alone and manage your own caseload.
  • Have excellent time management skills and the ability to work to tight deadlines with your caseloads.

Disclosure will be required in the event that a position is offered.



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