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We provide the complete commercial debt recovery service; from outsourced early arrears collections through to expert litigation, all handled in-house by a multi-award winning law firm.

Visit our debt recovery website

An exciting opportunity to lead our Birmingham debt recovery operations.

Our Debt Recovery team works with a large number of household organisations, providing expert commercial debt recoveries to companies such as Royal Mail, Opus Energy, CNG and Costcutter.

The team have won awards such as Law Firm of the Year at the Credit Awards and Best Legal Team at the Credit Today Awards.

The Debt Recovery Manager will be responsible for managing the day-to-day operations of the Birmingham debt recovery team. The team is responsible for providing the complete commercial debt recovery service for key clients; from outsourced early arrears collections through to litigation.

Key responsibilities

The role focuses largely on supervision of the team, preparing and reporting management information and handling senior-level fee-earning matters. This role reports directly to the Chief Executive Officer and will work closely with the debt recovery managers in the Derby head office.

Your role will include:

  • Managing the day-to-day operations of the debt recovery team, specifically focusing on both the pre and post-litigation matters.
  • Running your own senior-level caseload of debt recovery matters.
  • Contributing to business development activities for the department, including working on client pitches and tenders.
  • Ensuring financial targets are met within the department, both on a personal and team level.
  • Assisting with the recruitment process for new members of the team.
  • Ensuring that all firm-wide and departmental SLAs and procedures are followed.
  • Assisting junior fee-earners with their own caseload; offering support and guidance where needed.
  • Running regular file reviews of fee-earners, raise any issues arising and use this as an ongoing developmental tool.
  • Overseeing all management information produced within the team; preparing reports on an ad hoc basis for the Chief Executive Officer.
  • Programming and updating the case management system, ensuring this is used appropriately by each team member.
  • Liaising directly with larger commercial clients where necessary and being their day-to-day contact.
  • Developing bespoke debt recovery paths for commercial clients.
  • Attending client meetings on a quarterly and 6-monthly basis. Provide in-depth client reports both internally and externally.
  • Overseeing the financial administration for the department. Ensuring BACS and billing is carried out in line with agreed structures with each client.

You will:

  • Have prior commercial recoveries experience, specifically within a legal setting.
  • Be able to evidence prior experience of managing a small team, preferably within debt recovery.
  • Have a track record of presenting data according to management requirements and reporting on key performance indicators (both for yourself and on behalf of a team).
  • Have excellent time management skills and the ability to work to tight deadlines with your caseloads.
  • Have an excellent knowledge of IT systems and processes.
  • Be a team player and able to lead others.

Disclosure will be required in the event that a position is offered.

The successful candidate will be required to attend an induction and a period of training at the firm’s Derby office.

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