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We provide the complete commercial debt recovery service; from outsourced early arrears collections through to expert litigation, all handled in-house by a multi-award winning law firm.

Visit our debt recovery website

This role reports directly to the Office Services Manager and is responsible for delivering high-levels of client and front-of-house services.

Key tasks include maintaining the front-of-house areas (including meeting rooms) and ensuring that these are always presentable, servicing meetings and providing refreshments where required and dealing with general enquiries at the reception desk.

The role is full time, 08:30 to 17:15 Monday to Friday, and is based at our Derby head office.

Key Responsibilities

  • Greet clients and visitors in a professional, client-focused, efficient, and friendly manner.
  • Provide information to clients and visitors in accordance with firm-wide standards, policies and procedures.
  • Take messages and ensure that these are passed on to the relevant member of staff within the required time-frames.
  • Monitor visitor access and maintain security and confidentiality awareness at all times.
  • Ensure that you have knowledge of staff movements in and out of the firm (where appropriate/required).
  • Provide refreshments to meetings and ensure rooms are cleared promptly once meetings are finished.
  • Receive and sort mail and deliveries as they come into Reception throughout the day in accordance with the firm’s policies and procedures.
  • Receive payments from clients and cash handling.
  • Where appropriate copy original ID documents and ensure that these are sent to the relevant department/fee earner.
  • Arrange deliveries via external couriers.
  • Make meeting room bookings.
  • Monitor and maintain equipment and supplies required in the reception area and keep the reception area tidy and tidy at all times.
  • Answer all external calls in a confident, courteous and polite manner regardless of the nature of the call.
  • Be aware on a daily basis of all information that may be relevant or needed to be given to external or internal callers.

Other Responsibilities

  • Provide cover for switchboard when required.

You will:

  • Have proficient IT skills;
  • Possess good listening skills;
  • Be able to prioritise workloads;
  • Be able to remain polite and professional at all times; and
  • Be able to use your own initiative.

Disclosure will be required in the event that a position is offered.



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