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Early arrears collections

Early Arrears Collections

Maximise your collection rates with our award-winning, cost-effective early arrears management service.

Early arrears collections

Approach

Our professional outsourced early arrears collections service offers a cost-effective solution for collecting payment on your overdue invoices. We do this either to replace or supplement your in-house credit control and collections teams.

With business process outsourcing on the rise, our service aims to provide national clients with a seamless, cost-effective single solution, from ‘early arrears’ collection calls through to multi-award-winning debt recovery and litigation.

We will work with you to provide tailored solutions that focus on swift implementation and high-quality resource allocation to address early-stage debt issues.

Key benefits include:

Niche, focused, professional solution
Tailored service to client-specific requirements
High-quality resource and delivery
White label service option available
Swift implementation where required
Positive benchmarking versus in-house, UK and offshore
Seamless flow into DCA activity where required
Detailed management information reporting and data analytics

Early arrears collections

Experience

Our dedicated client teams are highly experienced in making effective collection calls for major household name clients, maximising collection rates while representing the client’s brand professionally and compliantly at all times.

We can support you with:

Contacting your customers to collect any outstanding balances, with each call being ‘first contact resolution focused’. This means we aim to collect a payment on each call or resolve any issues immediately where possible.
Making pre-invoice customer service calls to your clients, working to identify any potential blocks to payment at an early stage.
Increasing your collection call volumes and overall productivity.
Decreasing the number of delinquent accounts due to lack of contact.
Ensuring that outstanding balances of all sizes receive thorough collections treatment.
Reducing your headcount and overhead costs, thereby increasing profitability.
Recording and storing all calls with instant client access.
Providing detailed management information to assist with financial forecasting.
Identifying trends for non-payment and working with you to address these, ensuring your collection rates improve.
Devising a flexible and competitive fee structure to suit your individual business model.

We will take the time to work with you to understand your specific requirements and devise a collection strategy that aligns with your internal processes and the timing of your dunning letters.

Each client partnership has been built upon a complete understanding of a client’s own internal collection strategy, as well as their outsourcing objectives. Account types are segmented for appropriate collection treatment and any internal style and tone requirements are mirrored to ensure that our early arrears management service forms an integral part of the client’s dunning process.

Testimonial

Client success

“We selected Flint Bishop because of their extensive experience of recovering ‘live’ energy debt. They were able to quickly provide a tailored legal strategy and fair and transparent commercials, which allowed us to move forward with confidence. The results to date have been extremely successful and delivered over and above our revenue targets. The team interfaces directly with our CRM system which has assisted the query management process and helped to drive positive ROI. The overall support and continuous improvements from Flint Bishop are hallmarks of the relationship to date.”

Head of Debt & Commercial

“Flint Bishop has been a pivotal part of our debt strategy process. The knowledge and experience of their agents is second-to-none and their legal acumen gives me great confidence in the pre-legal and litigation process. Within just a few months their entire organisation has displayed a flexibility of approach and focus on results that ensures we are in a great position to build a successful, enduring relationship into the future.”

Credit Risk Manager

“Flint Bishop has proved to be a valuable part of our Credit Control process and their debt recovery results and returns have surpassed expectations. However, the results and returns are only a part of it, the relationship that has been built between our internal Litigation team and Flint Bishop is as solid as any I have seen between a client and external supplier.”

Credit Manager

“Flint Bishop has shown time and again that their dedication and effectiveness in collecting debt is of the highest quality. The Flint Bishop team is always on hand to support and offer further advice if required and they really do deliver to the highest of standards.”

Credit Manager

“We find Flint Bishop to be head and shoulders above the rest.”

“Flint Bishop specialises in bulk commercial debt recovery solutions, offering complete end-to-end collections solutions and single solution recovery options for large firms. The department has an enviable track record in the B2B utility industry where it acts for some of the largest energy suppliers in the UK providing both live and ceased debt recovery. “

Related Services

We can also help you with

DCA & Pre-Litigation Recoveries

Contact Us

Do you need assistance?

To arrange a free benchmarking trial for your business, or to discuss whether Flint Bishop could be your ideal outsourced collections partner, please complete the contact form below and a member of our team will be in touch.

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