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Client Relationship Manager
People
Karen Jacombs is the Client Relationship Manager within Flint Bishop’s Debt Services department.
With more than 15 years of experience across client management, operations, debt collection and customer contact environments, she works closely with clients to ensure the delivery of high-quality service, strong governance and long-term partnership success.
Karen is passionate about building trusted relationships and understanding her clients’ objectives, challenges and expectations. Her collaborative and client-focused approach enables her to identify opportunities for continuous improvement, enhance service delivery and support clients in achieving their strategic goals.
People
Karen brings extensive experience in client relationship management, operational leadership and debt recovery services, having worked within highly regulated sectors including energy and Business Process Outsourcing (BPO).
Throughout her career, she has managed complex client relationships, led operational teams and delivered service improvements designed to enhance customer outcomes and business performance.
Prior to joining Flint Bishop, Karen held senior leadership roles within collections and customer operations environments, most recently serving as a Senior Client Operations Manager. In that position, she was responsible for managing a diverse portfolio of clients, overseeing multiple operational workstreams and ensuring the effective delivery of contractual and regulatory requirements.
Karen has significant experience working within debt collection and regulated financial environments, giving her a strong understanding of governance, compliance and the importance of balancing commercial objectives with fair customer outcomes. She is skilled in stakeholder engagement, performance management, service enhancement and identifying opportunities to strengthen client relationships and operational efficiency.
In her role at Flint Bishop, Karen works closely with clients across the Debt Services division, supporting relationship management, client governance, continuous improvement initiatives and business growth opportunities. Her experience enables her to provide valuable insight into client needs while helping to ensure the department continues to deliver an exceptional service experience.
By combining strong operational expertise with a genuine commitment to client success, Karen helps organisations build effective partnerships, improve service delivery and achieve long-term value.
Testimonial
“We selected Flint Bishop because of their extensive experience of recovering ‘live’ energy debt. They were able to quickly provide a tailored legal strategy and fair and transparent commercials, which allowed us to move forward with confidence. The results to date have been extremely successful and delivered over and above our revenue targets. The team interfaces directly with our CRM system which has assisted the query management process and helped to drive positive ROI. The overall support and continuous improvements from Flint Bishop are hallmarks of the relationship to date.”
Head of Debt & Commercial
“Flint Bishop has been a pivotal part of our debt strategy process. The knowledge and experience of their agents is second-to-none and their legal acumen gives me great confidence in the pre-legal and litigation process. Within just a few months their entire organisation has displayed a flexibility of approach and focus on results that ensures we are in a great position to build a successful, enduring relationship into the future.”
Credit Risk Manager
“Flint Bishop has proved to be a valuable part of our Credit Control process and their debt recovery results and returns have surpassed expectations. However, the results and returns are only a part of it, the relationship that has been built between our internal Litigation team and Flint Bishop is as solid as any I have seen between a client and external supplier.”
Credit Manager
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