Supporting your team to perform at their best starts with understanding what poor performance looks like—and knowing how to address it fairly and confidently.
This course has been developed to equip managers with the knowledge, skills, and practical tools needed to recognise, manage, and improve underperformance while maintaining positive working relationships.
By the end of this training, learners will be able to:
Identify types of poor performance across workplace scenarios, from missed deadlines to disengagement, and distinguish between capability issues and misconduct.
Understand performance management policies, the Acas Code of Practice, and key UK employment law to follow fair procedures, avoid discrimination, and minimise legal risk.
Develop practical people-management skills, including communication, problem-solving, and handling difficult conversations, while learning to motivate teams during challenging periods.
Use proven feedback techniques to encourage improvement without harming morale, including effective one-to-ones and appraisals.
Handle common performance challenges, such as lateness, sickness absence, grievances, and repeated underperformance, knowing when to involve HR and maintain fairness and consistency.
Want to speak to us now? Call us on 01332 867 766.
COURSE BENEFITS
Our eLearning solutions are designed with busy organisations in mind—easy to deploy, engaging to complete, and built for compliance.
Key benefits of our eLearning solutions:


AVAILABLE COURSES
This essential eLearning course equips employees and managers with the knowledge and confidence to recognise, prevent, and respond to sexual harassment in the workplace.
By the end of this eLearning course, learners will be able to:


This practical equality, diversity and inclusion eLearning supports organisations in meeting legal obligations while fostering a culture where everyone can thrive.
By the end of this eLearning course, learners will be able to:


This eLearning module builds awareness, confidence, and practical understanding to help managers manage probation and appraisal processes effectively, support performance, and make fair, consistent decisions.
By the end of this eLearning module, learners will be able to:


This eLearning module builds awareness, confidence, and practical understanding to help managers recognise, understand, and manage staff absence proactively and compliantly.
By the end of this eLearning module, learners will be able to:


Testimonial
“The whole team thoroughly enjoyed your training session this morning and commented on how both entertaining and informative it was. It was very well received—thank you!”
“Flint Bishop has delivered several excellent training courses for our employees and managers, all of which have been very well received and these have now become part of our annual training programme.”
“I recently had the pleasure of meeting Becky Madden, who delivered a training course covering EDI and sexual harassment in the workplace. Becky was professional, clear, relevant and delivered the course in an engaging and thought-provoking manner. The ‘real world’ examples gave the delegates the opportunity to place the information into context and bring these important areas to life. I can very much recommend Becky and the team and look forward to working with her again in the future.”
Contact Us
Complete the form below to arrange a free demo to discover how our modules can transform the way your employees learns, apply knowledge, and stay compliant with employment law.
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