Our professional outsourced early arrears collections service offers a cost-effective solution for collecting payment on your overdue invoices. We do this either to replace or supplement your in-house credit control and collections teams.

With business process outsourcing on the rise, our service aims to provide national clients with a seamless, cost-effective single solution, from ‘early arrears’ collection calls through to multi-award-winning debt recovery and litigation.

We will work with you to provide tailored solutions that focus on swift implementation and high-quality resource allocation to address early-stage debt issues.

Key benefits include:

  • Niche, focused, professional solution
  • Tailored service to client-specific requirements
  • High-quality resource and delivery
  • White label service option available
  • Swift implementation where required
  • Positive benchmarking versus in-house, UK and offshore
  • Seamless flow into DCA activity where required
  • Detailed management information reporting and data analytics

Our dedicated client teams are highly experienced in making effective collection calls for major household name clients, maximising collection rates while representing the client’s brand professionally and compliantly at all times.

We can support you with:

  • Contacting your customers to collect any outstanding balances, with each call being ‘first contact resolution focused’. This means we aim to collect a payment on each call or resolve any issues immediately where possible.
  • Making pre-invoice customer service calls to your clients, working to identify any potential blocks to payment at an early stage.
  • Increasing your collection call volumes and overall productivity.
  • Decreasing the number of delinquent accounts due to lack of contact.
  • Ensuring that outstanding balances of all sizes receive thorough collections treatment.
  • Reducing your headcount and overhead costs, thereby increasing profitability.
  • Recording and storing all calls with instant client access.
  • Providing detailed management information to assist with financial forecasting.
  • Identifying trends for non-payment and working with you to address these, ensuring your collection rates improve.
  • Devising a flexible and competitive fee structure to suit your individual business model.

We will take the time to work with you to understand your specific requirements and devise a collection strategy that aligns with your internal processes and the timing of your dunning letters.

Each client partnership has been built upon a complete understanding of a client’s own internal collection strategy, as well as their outsourcing objectives. Account types are segmented for appropriate collection treatment and any internal style and tone requirements are mirrored to ensure that our early arrears management service forms an integral part of the client’s dunning process.

To arrange a free benchmarking trial for your business, or to discuss whether Flint Bishop could be your ideal outsourced collections partner, please call us on 01332 226 486or complete the contact form below.

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