The ET and the EAT agreed with this, but also found that they would not have been liable for any employee acts which had been done within the course of employment, because they had taken all reasonable steps to prevent such an incident occurring.
So what had the employer done so well as to successfully establish the reasonable steps defence? Well, they were commended on the fact that:
- Staff attended induction sessions focused on behaviour at work and Trust values;
- such values were well-advertised within the workplace;
- annual appraisals were used as an opportunity to reinforce these values and seek to establish whether staff were acting in accordance with them;
- all staff attended EDI training every three years, and the individual who made the racially abusive comment had recently attended. (Whilst this might sound as though the training was not effective, what it actually shows is that by providing it, the employer took such steps as were reasonable for them to take. The fact that a member of staff “went rogue” did not defeat this argument. This is the importance of offering training to all.)
What can we learn from this?
Whether an employer is found to have taken all reasonable steps to prevent discrimination or harassment – and therefore whether they can effectively make out the defence to the satisfaction of an Employment Tribunal- will always depend on the circumstances of each individual case.
The above findings provide very useful guidance and support what we already know, and it would have been different where the employer had not provided the training (and refresher), or where the expected standards of behaviour were not reinforced via posters and clear expectations. Although not covered in this case, it is also relevant to look at whether managers uphold and promote the values, too. For example, overlooking incidents or failure to deal with issues would likely have scuppered this defence.
Looking to the future, we anticipate that when the Employment Rights Bill comes into force, employers will be under an increased duty to take all reasonable steps to prevent sexual harassment in the workplace (currently the duty is to take reasonable steps- not all reasonable steps). Time will tell, but it is likely that the provision of regular training, clear publication of policies and visible upholding of values will assist employers seeking to meet this requirement.