6 Tips for a successful festive season

The festive season is a time of joy, celebration, and increased business activity. However, it also brings unique challenges, especially for businesses in the hospitality sector. To ensure a safe, compliant, and profitable holiday period, here are some essential tips to keep in mind:

1. Staff Training

Your staff are the frontline of your business, and their ability to handle various situations is crucial. Ensure they are well-trained to:

• Identify Intoxication: Recognise signs of intoxication and know how to handle such situations responsibly.
• Promote Responsible Drinking: Encourage patrons to drink responsibly and be aware of the consequences of excessive drinking.
• Understand Mandatory Serving Conditions: Familiarise themselves with the legal requirements for serving alcohol.
• Implement the Ask for Angela Scheme: This initiative helps vulnerable individuals discreetly ask for help if they feel unsafe.

2. Door Supervisors

Hiring licensed door supervisors can significantly enhance the safety of your venue. They can:

• Manage Intoxicated Patrons: Ensure that overly intoxicated individuals are handled appropriately.
• Enforce Entry Policies: Maintain control over who enters your premises, ensuring compliance with your entry policies.

3. Preventing Drink Spiking

Drink spiking is a serious concern, especially during busy periods. To mitigate this risk:

• Offer Drink Covers: Provide covers for drinks to prevent tampering.
• Display Safety Reminders: Place visible reminders around your venue to encourage patrons to watch their drinks.
• Review Search Policies: Implement and regularly review search policies to deter potential offenders.

4. Pubwatch Participation

Joining local Pubwatch schemes can be highly beneficial. These schemes allow you to:

• Stay Connected with Authorities: Maintain a direct line of communication with local law enforcement and other relevant authorities.
• Collaborate with Other Venues: Work together with other local businesses to enhance overall safety and compliance.

5. CCTV

A well-maintained CCTV system is a powerful tool for ensuring safety and compliance. Make sure to:

• Keep Your System Operational: Regularly check that all cameras are functioning correctly.
• Display Clear Signage: Inform patrons that CCTV is operating, which can deter misconduct.
• Aid in Incident Reporting: Use footage to assist in reporting and resolving incidents.

6. Premises Licence

Your premises licence is a critical document that outlines the conditions under which you can operate. To ensure compliance:

• Review Your Licence: Regularly check the conditions of your licence to ensure you are meeting all requirements.
• Non-Standard Timings: Be aware of any non-standard timings that apply during the festive season.
• Temporary Event Notices: If you plan to extend your trading hours, apply for the necessary Temporary Event Notices well in advance.

By implementing these tips, you can create a safe, compliant, and enjoyable environment for your patrons, ensuring a successful festive season for your business.