New vape packaging and display rules proposed
The Government is consulting on new vape packaging and display rules that could affect retailers, wholesalers and manufacturers.
Read More
Guidance for operators of pubs, bars, restaurants and hotels on how to collect customer details upon reopening from 12 April 2021.
Licensing|31 March 2021
Insight
The rules on collecting contact details have changed.
Previously, one person was allowed to provide details on behalf of a whole group. However, venues must now ensure that all visitors check in not just one per group.
Individuals can do this by ‘checking in’ via the NHS COVID-19 app or by providing their name and contact details (telephone number, email or postal address) upon arrival.
The date and time of entry must also be recorded. If you can, you should also record the departure time, although this is not required by law.
Anybody not complying must be refused entry.
Hospitality venues are legally required to display an official NHS QR code poster. Updated posters are being issued and you may have received an email giving you link to download the new poster. Alternatively, you can download it here.
If individuals have chosen to physically check-in by providing their contact details, the records must be kept for 21 days before being securely disposed of or deleted.
Finally, you should also keep records (including contact details) of all staff on the premises and their shift times.
A full copy of the updated guidance can be found here.
Contact Us
If you require any further assistance with regards to the reopening of your premises or any other licensing-related issue, please call the Licensing team on 013332 226 151 or complete the form below.
Related Services
Knowledge
The Government is consulting on new vape packaging and display rules that could affect retailers, wholesalers and manufacturers.
Read MoreThe Government's new music strategy includes proposals affecting festivals, live music venues and licensing across England.
Read MoreDigital ID for alcohol sales is set to become legal in England and Wales. Find out what the changes mean for licensed premises.
Read MoreDownload our World Cup 2026 licensing guide with TEN deadlines and trading hour extensions for licensed premises.
Read moreGuidance for UK licensed premises on TENs and licensing extensions for FIFA World Cup 2026 late-night match screenings.
Read MoreWith fewer than 50 days to go until the FIFA Men’s World Cup 2026 kicks off, now is the time for licensed premises to prepare.
Read MoreThe Tobacco and Vapes Bill seeks a 'smokefree generation', tighter vaping laws, expanded smokefree areas, and a retailer licensing scheme.
Read MoreThe UK Government’s 2025 VAWG strategy introduces licensing reforms for taxis, PHVs, and sexual entertainment venues to improve public safety.
Read MoreLearn how Cumulative Impact Assessments affect pubs, bars and restaurants and what operators should do to stay compliant.
Read MoreLow and no alcohol drinks are growing in popularity. Licensed venues must still understand ABV thresholds and age-verification rules.
Read MorePlan ahead for England’s FIFA World Cup 2026 matches and ensure your venue meets licensing requirements for serving alcohol.
Read MoreThe Government confirms changes to the Licensing Act 2003, allowing Digital Verification Services (DVS) for age verification.
Read MoreScroll to next section
Scroll back to the top