Apply for a Temporary Event Notice (TEN) for your licensed premises
Submit your Temporary Event Notice online. Guidance, deadlines and an easy-to-complete form to support festive and year-round events.
Read more
New track and trace regulations come into force making it compulsory to obtain the contact details of all people visiting pubs, restaurants and cafes.
Licensing|24 September 2020
Insight
From Thursday 24 September, the NHS (COVID-19) app will launch across the UK, where visitors will be asked by venues to scan a QR code when they arrive to support the government Coronavirus (COVID-19) track and trace scheme.
The idea is that anybody entering a pub (for example) would use their smartphone to scan the QR code with their camera and complete the requested contact details to comply with the regulations.
If customers don’t have a smartphone or would prefer not to submit their details online, they should provide a hard copy of their name, telephone number (or email address/postal address) and the date and time of entry.
If attending in a group (which in most circumstances should not be a group of not more than six) one person can provide their details, although they must also stipulate the number of people in the group. Any member of the group who has scanned the QR code does not need to provide their details again.
There is no requirement to collect details for anybody under the age of 16 or anybody who may not be able to provide details for example because of a mental, physical or other bona fide health reason.
Any person who refuses to provide complete details or you have reason to believe has not provided correct details should be refused entry.
The information should be retained for 21 days and should be securely disposed of after that in compliance with data protection legislation.
Records should be handed over to a public health officer or anybody else required by the Secretary of State if requested.
There are penalties for failure to comply with the regulations. A fixed penalty of £1,000 (reduced to £500 if paid within 14 days) can be levied. These increase with any subsequent transgression.
These regulations apply to members of staff and visitors to premises, except for police officers, emergency responders and people making deliveries.
Where a visiting individual is only likely to come into contact with one member of staff, then the details of the name of the individual visiting and the member of staff should be taken (unless the QR code was used).
The full regulations can be found here.
If you require more information on how to create a coronavirus NHS QR code for your venue, click here.
Please note, the information included in this update is correct at the date of publishing.
Contact Us
If you have any queries regarding compliance with the track and trace regulations, please contact the Licensing team on 01332 226 151 or complete the form below.
Related Services
Knowledge
Submit your Temporary Event Notice online. Guidance, deadlines and an easy-to-complete form to support festive and year-round events.
Read moreEnsure bonfire events safety this year with tips on fireworks, insurance, licences, and notifying neighbours for a safe celebration.
Read MoreDiscover possible Licensing Act updates from the Licensing Taskforce's 20-year review, including TENs, outdoor areas, and Category C machines.
Read MoreHow to avoid noise complaints at outdoor events with practical tips for licensed premises and event operators.
Read MoreUnderstand how Martyn’s Law will affect licensed premises and what steps venues must take to improve protective security
Read MoreFree Spiking Awareness Course: free online training for bar staff & event organisers to spot, prevent, and respond to spiking incidents.
Read MoreUse TENs to open early and show the 2025 Lions Tour matches at your venue - key dates, deadlines, and legal tips included.
Read MoreStay compliant with our licensing checklist—covering key requirements to help you avoid penalties and meet regulations.
Read moreLearn what Martyn's law means for venue operators and event organisers, including new safety duties and compliance requirements.
Read MoreEnsure your venue complies with licensing rules for 2025 sports events, including TV licences and temporary event notices.
Read MoreGovernment-backed digital ID cards are reportedly set to launch in 2025 as part of a broader initiative to digitise government services.
Read MoreSubmit Temporary Event Notices (TENs) early for festive events to avoid last-minute issues. Check deadlines and restrictions carefully.
Read MoreScroll to next section
Scroll back to the top
On Monday 29 September, Flint Bishop successfully completed the acquisition of the entire business of Lupton Fawcett LLP. You have been forwarded to the page most relevant to your visit.
Please feel free to explore our website and learn more about our legal services and professionals, including those who have recently joined us from Lupton Fawcett.