You can trust the values of our solicitors
No matter whether you are looking for legal advice to help your business, or to solve a personal problem, you will want the highest quality service given by solicitors with strong values.
After all, you are paying for advice from qualified and experienced legal professionals.
So you will be pleased to know that we put you, our clients, at the centre of all that we do to ensure that we give you a high quality legal service.
Our 180 lawyers and support staff use their expertise for one mission; providing our clients with clear advice that helps them achieve their desired goals as effectively as possible. This is something we have been doing for over a century.
Here is some proof to show you how we treat our clients:
- A research agency ran an investigation on clients from every department we have. Their research was to find out how many of our clients would recommend us to their friends and business colleagues. Apparently this is the ultimate test of satisfaction.
Our results were given to us as a Net Promoter Score of 71. To put this number into perspective, First Direct Bank, regarded as the country’s best performing bank, had a Net Promoter score of 41 at the time of the research.
And our score was the highest ever found by the research agency.
Although flattered by this research, we did not think that it was enough. So to test the way we give you legal services even further, we voluntarily applied for a range of the world’s leading quality marks including:
- Quality Management Systems: ISO 9001
- Environmental Management: ISO 14001
- Information Security: ISO 27001
In addition to our ISO accreditations, we also have the Investors in People accreditation.
You can be assured that your personal information will be kept as safe as possible – which is vitally important in today’s digital world.
And last but not least, we will do all that we can to reduce our impact on the environment we all live in.
Want more information about our solicitors?
For further information about our quality marks please contact Jane Spare or for marketing information, please contact Head of Marketing, Oliver Buckle. Both can be contacted on 01332 340 211.